Política de Devolución

Shipping costs are determined by country and zone. We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. KENNA is not responsible for delivery delays, lost or stolen packages beyond our control.

Depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, we recommend double checking these costs with your local customs before placing your order. KENNA is not responsible for these costs.

You will receive a shipment notification email with a tracking number as soon as your package ships.

We can't be held accountable for shipping delays through any carrier but you can always contact [email protected] regarding any enquirer.

Please be aware that customers are responsible for paying the applicable duties and taxes upon delivery.

The shipping carrier may withhold or destroy the package if these fees remain unpaid. In such cases, KENNA will not provide a refund or resend the package.

If you want to return or exchange your item you have up to 20 days from the arrival of your purchase. Please contact us to [email protected] with your order number and we will give you the right instructions. KENNA is not responsible for the shipping costs of this process. Items can only be returned when they have not been worn or used, with all original tags attached and the original packaging.

We work constantly to improve the quality of our products. If theres any manufacture problem with your items when you receive it, please contact us within 48hs from the arrival of your purchase with the order number so we can start a reimbursement process. You have up to 20 days from the arrival of your purchase to get a full refund if your item is damaged or you have any manufacture related issue.

Please send us an email to [email protected] with your order number.

Shipping & Return Policy